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FAQ

How Do I Place My Order?

Browse through our website and go through with our products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.

Once you’re done, click the ‘Add To Cart’ button

After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.

From there, you can either login to your existing Vastra Shastra account or simply continue as a ‘New User’ and create one.

If you have any points or discount coupon code either you can use it by applying it or else you can save it for the next order.

Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

My order is not yet packed/shipped

Since our website is not a marketplace and all the products we sell are manufactured by us. We conduct quality checks before we send out a product to you so you get the best with every order you place.

So, it may take anywhere between 4 to 5 working days before the shipment goes out from our warehouse.

If this is not the case then please share your query in detail along with the order id number. Our customer care executive will work on your query. We will get back to you in the next 24 hours.

How to check my order status?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.

You can submit your order ID to know your current shipping status.

You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

How do I receive order?

We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-9 business days depending on where you live.

All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

My money got deducted while using online payment but my order was not successfully placed, how to get my money back or else how to make my order replaced?

As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.

For any other assistance/issues you can write to us at support@vastrashastra.co.in or call us on our helpline, and we’ll help sort things out.

Is it safe to do online transactions?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

Why I am not getting COD options on my order page?

If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

Are you applying any hidden charges while billing?

There are absolutely NO hidden charges for any of our products- what you see is what you pay.

How many days it will take for my order to be delivered?

Orders in India, once shipped, are typically delivered in 1-5 business days in metros, and 4-9 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

Please Note: Mobile covers, mugs, posters, and customised Tshirts are made-to-order. They will be shipped out 3-4 business days after the order is placed.

How to cancle my order?

Orders that have not been shipped can be cancelled by logging into your Vastra Shastra account, clicking ‘Orders’ and then ‘Cancel Order’.

If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.

What are the terms & conditions for the return and exchange policy?

Customers can exchange/return their order within 15 days after an order has been delivered.

Customer have to send it back By Post/Courier service on Given Address. Govt post is recommonded from our side since it take lesser chargers.

Once the product received by us we will transfer your delivery chargers in your VS wallet.

In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.

Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at support@vastrashastra.co.in and we will get back to you.

Can I transfer my VS money into my bank account?

No. The VS money is only associated with the VASTRA SHASTRA account only, And cannot be en-cashed to any bank account.

How to do Bulk order? Or how to customise bulk order?

Simply drop a mail at order@vastrashastra.co.in with your all details of the order. Our order team will contact you within 24 hours for further process.

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